RETURN PROCESS
1. Contact Customer Success within 30 days of your
purchase.
2. Please provide your name, order number, the item name, quantity, and the reason for your
return.
3. You will receive an email from Moxyo Customer Success with your RMA# (Return Merchandise
Authorization).
4. You must write this number clearly and prominently on the outside of the package you will
be sending to us. This is how we identify your return.
Failure to provide us with the RMA number will
result in an automatic $10 fee being deducted from the refund amount and possible
refusal of the return.
Once your return is received and processed by us, we will credit the credit card used to
place the order (minus any shipping charges that were incurred when the order was placed).
You will be notified via email once your credit has been issued. The credit usually appears
within 3 to 5 business days, depending on how long it takes the credit card company to
process the refund.
Please send your return to:
Moxyo
Attn: Return Dept. RMA# (issued by Customer Success)
2801 N Thanksgiving Way, Ste 300
Lehi, UT 84043
It is HIGHLY recommended you ship your return with some type of tracking number or delivery
confirmation number to ensure your package is returned to us.
Once your return is received and processed by us, we will credit the credit card used to
place the order (minus any shipping charges that were incurred when the order was placed).
You will be notified via email once your credit has been issued. The credit usually appears
within 3 to 5 business days, depending on how long it takes the credit card company to
process the refund.
Your credit card issuer does not notify us when the credit is refunded to your account. This
information must be requested from the credit card issuer.
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BGZ brands (company behind Moxyo) values your privacy, whether you just browse the Web Site or purchase products. We strive to make our privacy practices in keeping with the highest standards on the Web, and we hope you'll agree. This privacy policy describes the kinds of information we collect, how we collect it and how we use it.
CONTACT INFORMATION
support@moxyo.com
801.495.3514
BGZ brands
2600 West Executive Pkwy, Ste 140
Lehi, Utah 84043
WHAT WE COLLECT FROM EACH VISITOR
For each visitor to our Web page, our Web server
automatically recognizes only the consumer's domain name, but not the e-mail address (where
possible).
We collect the e-mail addresses of those who post messages to our bulletin board, the e-mail
addresses of those who communicate with us via e-mail, aggregate information on what pages
consumers
access or visit, user-specific information on what pages consumers access or visit, information
volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve
the
content of our Web page, used to customize the content and/or layout of our page for each
individual
visitor, and used to notify consumers about updates to our Web site. The information is not
shared
with other organizations.
With respect to cookies: We use cookies to store visitors preferences and session information.
HOW DO WE USE THIS INFORMATION?
If you supply us an email address on-line you will only
receive the information for which you provided us your email address (Receipt, Shipping Status,
Newsletter etc).
If you supply us with your postal address on-line you will only receive the information for
which
you provided us your address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact
from
us with information regarding orders they have placed on-line.
From time to time, we may use customer information for new, unanticipated uses not previously
disclosed in our privacy notice. If our information practices change at some time in the future
we
will post the policy changes to our Web site to notify you of these changes and provide you with
the
ability to opt out of these new uses. If you are concerned about how your information is used,
you
should check back at our Web site periodically.
Customers may prevent their information from being used for purposes other than those for which
it
was originally collected by calling us at the number provided above, e-mailing us at the above
address, writing us at the above address.
If you are a customer and would like to find out more about how we use information, click
here.
OPTING OUT
Upon request we provide site visitors with access to all
information [including proprietary information] that we maintain about them.
Consumers can access this information by contacting Customer Success or writing us at the above
address.
If you do not want to receive e-mail from us in the future, please let us know by by contacting
Customer Success or writing us at the above address.
Upon request we offer visitors the ability to have inaccuracies corrected in contact
information,
financial information, unique identifiers, transaction information, communications that the
consumer/visitor has directed to the site.
SECURITY
With respect to security: We always use
industry-standard
encryption technologies when transferring and receiving sensitive consumer data exchanged with
our
site, We have appropriate security measures in place in our physical facilities to protect
against
the loss, misuse or alteration of information that we have collected from you at our
site.
If you feel that this site is not following its stated information policy, you may contact us at
the
above addresses or phone number, state or local chapters of the Better Business Bureau, state or
local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP
(202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.htm.
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PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
COPYRIGHT
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of NLU Products dba BGZ brands. The collective work includes works that are licensed to BGZ brands. Copyright 2015, BGZ brands ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Moxyo or purchasing Moxyo products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Moxyo or to purchase Moxyo products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by BGZ brands. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
TRADEMARKS
All trademarks, service marks, and trade names of Moxyo used in the site are trademarks or registered trademarks of BGZ brands.
WARRANTY DISCLAIMER
This site and the materials and products on this site are provided 'as is' and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, BGZ brands disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. BGZ brands does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. BGZ brands does not make any warrantes or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
LIMITATION OF LIABILITY
BGZ brands shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if BGZ brands has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
TYPOGRAPHICAL ERRORS
In the event that a Moxyo product is mistakenly listed at an incorrect price, BGZ brands reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. BGZ brands reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, BGZ brands shall issue a credit to your credit card account in the amount of the incorrect price.
TERMS TERMINATION
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by BGZ brands without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. Notice. BGZ brands may deliver notice to you by means of email, a general notice on the site, or by other reliable method to the address you have provided to Moxyo.
MISCELLANEOUS
Your use of this site shall be governed in all respects by the laws of the state of Utah, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Moxyo products) shall be in the state or federal courts located in Salt Lake County, Utah. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Moxyo products) must be commenced within one (1) year after the claim or cause of action arises. BGZ brands' failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. BGZ brands may assign its rights and duties under this Agreement to any party at any time without notice to you.
USE OF SITE
Harassment in any manner or form on the site, including via email, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a BGZ brands or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
PARTICIPATION DISCLAIMER
BGZ brands does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, BGZ brands is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, BGZ brands reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another or (d) offensive or otherwise unacceptable to BGZ brands in its sole discretion.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless BGZ brands, its officers, directors, employees, agents, licensors and suppliers (collectively the 'Service Providers') from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
THIRD-PARTY LINKS
In an attempt to provide increased value to our visitors, BGZ brands may link to sites operated by third parties. However, even if the third party is affiliated with BGZ brands, BGZ brands has no control over these linked sites, all of which have separate privacy and data collection practices, independent of BGZ brands. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, BGZ brands seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
ACCESSIBILITY STATEMENT
NLU Products LLC dba BGZ brands is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.
NLU Products LLC dba BGZ brands takes the following measures to ensure accessibility of Moxyo: • Include accessibility throughout our internal policies. • Appoint an accessibility officer and/or ombudsperson. • Assign clear accessibility targets and responsibilities. • Offer a variety of accessibility components on our website, including a text reader, font and image resizing, contrast variations, zoom functionality and more via the EqualWeb widget.
We have made a concentrated effort to provide an accessibility option on all the pages of the website. It is possible that some pages on the site may not have been discovered, or the appropriate technological solution has not yet been found. We will continue our efforts to improve the site's accessibility as we are committed to having a site that is accessible – friendly and can be used by the entire population, including people with disabilities.
We welcome your feedback on the accessibility of Moxyo. Please let us know if you encounter accessibility barriers on Moxyo: • Phone: 801 495 3514 • E-mail: support@bgzbrands.com • Visitor address: 2801 N Thanksgiving Way, Ste 300 Lehi, UT 84043 • Postal address: 2801 N Thanksgiving Way, Ste 300 Lehi, UT 84043 We try to respond to feedback within 2 business days.
NLU Products LLC dba BGZ brands assessed the accessibility of Moxyo by the following approaches: • External evaluation
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At Moxyo we strive to provide you with the best service possible. Part of this service is making sure you receive your order quickly and efficiently. Most orders ship in one business day Monday through Friday, as long as the product you ordered is in stock. In most cases, we have product in stock and ready to be shipped. However, in rare situations, if the product you ordered is momentarily out of stock, your order will be shipped as soon as the product is available. We use USPS as our primary carrier for all orders. For a limited time, we offer FREE SHIPPING (within the United States only) via USPS First Class Mail on all orders. Once you have added an item to your cart, you will see all the available shipping options and shipping costs to your destination.
DAILY SHIPPING CUTOFF
The daily shipping cutoff is 11:00 AM MST Monday through Friday for all shipping services. This allows for your order to be processed, packaged and ready to ship. Holiday Shipping - Orders placed after 11:00 AM MST will not ship until the next MOXYO business day. We are not shipping on Christmas Day and 12/26.
ORDERS WITH BACK-ORDERED ITEMS
Orders are held until they can ship complete. If your order contains back ordered items, we strive to provide the best estimated ship date. You can also split your order into partial shipments by contacting Customer Support at 1.844.452.6337, Monday through Friday from 9:00am-5:00pm MST.
INTERNATIONAL ORDERS
Shipping fees will be calculated once items have been
added
to
your cart. International orders are subject to applicable customs, duties, brokerage fees and
taxes,
all
of which are the responsibility of the customer. International shipping via UPS Mail Innovations
may
take up to 30 business days for delivery. Moxyo is not liable for lost shipments with UPS Mail
Innovations. If you need a trackable, expedited shipping method, please choose one of our other
shipping
options. International orders shipped via UPS Mail Innovations will take up to 3 days for
processing.
The tracking number provided in the order confirmation email for International UPS Mail
Innovations
shipments is solely used for package identification, not for tracking.
We ship Monday through Friday except for the following days:
• New Year's Day
• Martin Luther King Jr.'s Birthday
• Washington's Birthday (President's Day)
• Memorial Day
• Independence Day
• Labor Day Monday
• Thanksgiving Day
• Christmas Day
FRAUD PROTECTION
We take credit card fraud very seriously. For the protection of card holders and ourselves, orders that appear fraudulent may be held for manual review. If necessary, a representative will call you to verify the order. If we are unable to contact you within a reasonable period of time, the order may be canceled. Manual review may delay the shipment and delivery of your order. We reserve the right to cancel any order before it is shipped.
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