shipping information

At Moxyo we strive to provide you with the best service possible. Part of this service is making sure you receive your order quickly and efficiently. Most orders ship in one business day Monday through Friday, as long as the product you ordered is in stock. In most cases, we have product in stock and ready to be shipped. However, in rare situations, if the product you ordered is momentarily out of stock, your order will be shipped as soon as the product is available.

We use USPS as our primary carrier for all orders.

For a limited time, we offer FREE SHIPPING (within the United States only) via USPS First Class Mail on all orders.

Once you have added an item to your cart, you will see all the available shipping options and shipping costs to your destination.

Daily Shipping Cutoff

The daily shipping cutoff is 11:00 AM ET Monday through Friday for all shipping services. This allows for your order to be processed, packaged and ready to ship.

Holiday Shipping - Orders placed after 11:00 AM ET will not ship until the next MOXYO business day. We are not shipping on Christmas Day and 12/26.

Orders with back-ordered items

Orders are held until they can ship complete. If your order contains back ordered items, we strive to provide the best estimated ship date. You can also split your order into partial shipments by contacting Customer Support at 1.844.452.6337, Monday through Friday from 9:00am-5:00pm MST.

International Orders

Shipping fees will be calculated once items have been added to your cart. International orders are subject to applicable customs, duties, brokerage fees and taxes, all of which are the responsibility of the customer. International shipping via UPS Mail Innovations may take up to 30 business days for delivery. Moxyo is not liable for lost shipments with UPS Mail Innovations. If you need a trackable, expedited shipping method, please choose one of our other shipping options. International orders shipped via UPS Mail Innovations will take up to 3 days for processing.

The tracking number provided in the order confirmation email for International UPS Mail Innovations shipments is solely used for package identification, not for tracking.

We ship Monday through Friday except for the following days:

• New Year's Day - Wednesday, January 1
• Martin Luther King Jr.'s Birthday - Monday, January 20
• Washington's Birthday (President's Day) - Monday, February 17
• Memorial Day - Monday, May 26
• Independence Day - Friday, July 4
• Labor Day Monday - Monday, September 1
• Thanksgiving Day - Thursday & Friday, November 27 & 28
• Christmas Day - Thursday & Friday, December 25 & 26

Fraud Protection

We take credit card fraud very seriously. For the protection of card holders and ourselves, orders that appear fraudulent may be held for manual review. If necessary, a representative will call you to verify the order. If we are unable to contact you within a reasonable period of time, the order may be canceled. Manual review may delay the shipment and delivery of your order. We reserve the right to cancel any order before it is shipped.